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Have you tried out your own customer support experience? You should. It might be why you’re losing customers.

In this episode of Post Status Excerpt, Cory and David talk about their best and worst support experiences as customers. If you are a freelancer or small agency and your ability to deal with support issues from customers isn’t working, then that’s a sign of something broken in your workflow. Companies should try to be more proactive and helpful to customers even if they can’t help them immediately or solve all their problems.

Also don’t forget: We’re encouraging listeners to check out the “Week at WordPress.org” — get the feed here) — and submit your Black Friday / Cyber Monday deals to us at Post Status.

Every week Post Status Excerpt will brief you on important WordPress news — in about 15 minutes or less! Learn what’s new in WordPress in a flash.

You can listen to past episodes of The Excerpt, browse all our podcasts, and don’t forget to subscribe on Spotify, Amazon Music, Google Podcasts, iTunes, Castro, YouTube, Stitcher, Player.fm, Pocket Casts, Simplecast, or by RSS.

Mentioned in the show:#

Yoast is SEO for everyone. Yoast SEO Premium gives you 24/7 support and extra features like internal linking, social previews, a redirect manager, tutorial videos, and integration with Google Webmaster Tools. Get on board today with the premiere SEO plugin for WordPress — Yoast.

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= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find(‘#gform_wrapper_3’);var is_confirmation = jQuery(this).contents().find(‘#gform_confirmation_wrapper_3’).length > 0;var is_redirect = contents.indexOf(‘gformRedirect(){‘) >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery(‘html’).css(‘margin-top’), 10) + parseInt(jQuery(‘body’).css(‘margin-top’), 10) + 100;if(is_form){jQuery(‘#gform_wrapper_3’).html(form_content.html());if(form_content.hasClass(‘gform_validation_error’)){jQuery(‘#gform_wrapper_3’).addClass(‘gform_validation_error’);} else {jQuery(‘#gform_wrapper_3’).removeClass(‘gform_validation_error’);}setTimeout( function() { /* delay the scroll by 50 milliseconds to fix a bug in chrome */ jQuery(document).scrollTop(jQuery(‘#gform_wrapper_3’).offset().top – mt); }, 50 );if(window[‘gformInitDatepicker’]) {gformInitDatepicker();}if(window[‘gformInitPriceFields’]) {gformInitPriceFields();}var current_page = jQuery(‘#gform_source_page_number_3’).val();gformInitSpinner( 3, ‘https://cdn.poststatus.com/wp-content/plugins/gravityforms/images/spinner.svg’ );jQuery(document).trigger(‘gform_page_loaded’, [3, current_page]);window[‘gf_submitting_3’] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find(‘.GF_AJAX_POSTBACK’).html();if(!confirmation_content){confirmation_content = contents;}setTimeout(function(){jQuery(‘#gform_wrapper_3’).replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery(‘#gf_3’).offset().top – mt);jQuery(document).trigger(‘gform_confirmation_loaded’, [3]);window[‘gf_submitting_3’] = false;wp.a11y.speak(jQuery(‘#gform_confirmation_message_3’).text());}, 50);}else{jQuery(‘#gform_3’).append(contents);if(window[‘gformRedirect’]) {gformRedirect();}}jQuery(document).trigger(‘gform_post_render’, [3, current_page]);} );} ); ]]>

star Post Status Excerpt (No. 29) — Better Ways To Support Customers design tips Featured WordPress Job Openings

{“cart_token”:””,”hash”:””,”cart_data”:””}

3) { var type = ‘event’; var eventName = ‘timing_complete’; fieldsArray = { event_category : ‘Scroll Depth’, name : action, event_label : label, value : timing, non_interaction: 1, send_to: ‘UA-37840849-1’ }; MonsterInsightsObject.sendEvent( type, eventName, fieldsArray ); } } function calculateMarks(docHeight) { return { ‘25%’ : parseInt(docHeight * 0.25, 10), ‘50%’ : parseInt(docHeight * 0.50, 10), ‘75%’ : parseInt(docHeight * 0.75, 10), /* Cushion to trigger 100% event in iOS */ ‘100%’: docHeight – 5 }; } function checkMarks(marks, scrollDistance, timing) { /* Check each active mark */ $.each(marks, function(key, val) { if ( $.inArray(key, cache) === -1 && scrollDistance >= val ) { sendEvent(‘Percentage’, key, scrollDistance, timing); cache.push(key); } }); } function rounded(scrollDistance) { /* Returns String */ return (Math.floor(scrollDistance/250) * 250).toString(); } function init() { bindScrollDepth(); } /* * Public Methods */ /* Reset Scroll Depth with the originally initialized options */ $.scrollDepth.reset = function() { cache = []; lastPixelDepth = 0; $window.off(‘scroll.scrollDepth’); bindScrollDepth(); }; /* Add DOM elements to be tracked */ $.scrollDepth.addElements = function(elems) { if (typeof elems == “undefined” || !$.isArray(elems)) { return; } $.merge(options.elements, elems); /* If scroll event has been unbound from window, rebind */ if (!scrollEventBound) { bindScrollDepth(); } }; /* Remove DOM elements currently tracked */ $.scrollDepth.removeElements = function(elems) { if (typeof elems == “undefined” || !$.isArray(elems)) { return; } $.each(elems, function(index, elem) { var inElementsArray = $.inArray(elem, options.elements); var inCacheArray = $.inArray(elem, cache); if (inElementsArray != -1) { options.elements.splice(inElementsArray, 1); } if (inCacheArray != -1) { cache.splice(inCacheArray, 1); } }); }; /* * Throttle function borrowed from: * Underscore.js 1.5.2 * http://underscorejs.org * (c) 2009-2013 Jeremy Ashkenas, DocumentCloud and Investigative Reporters & Editors * Underscore may be freely distributed under the MIT license. */ function throttle(func, wait) { var context, args, result; var timeout = null; var previous = 0; var later = function() { previous = new Date; timeout = null; result = func.apply(context, args); }; return function() { var now = new Date; if (!previous) previous = now; var remaining = wait – (now – previous); context = this; args = arguments; if (remaining ‘ );( document.contains ) || document.write( ” + ‘ipt>’ );( window.DOMRect ) || document.write( ” + ‘ipt>’ );( window.URL && window.URL.prototype && window.URLSearchParams ) || document.write( ” + ‘ipt>’ );( window.FormData && window.FormData.prototype.keys ) || document.write( ” + ‘ipt>’ );( Element.prototype.matches && Element.prototype.closest ) || document.write( ” + ‘ipt>’ );( ‘objectFit’ in document.documentElement.style ) || document.write( ” + ‘ipt>’ ); ]]>
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