Back in January, we partnered with Support Driven and launched the first version of the Learn User Support Workshop, which helps women in the Asia-Pacific region develop the skills they need to succeed in a technical support role. We had 24 students enrolled in our first cohort.
Today, we’re happy to share that the next edition of the Learn User Support Workshop will launch on August 19, 2019. The course is entirely web-based — there’s no need to travel anywhere to attend — and completely free. So if you identify as a woman, are based in the Asia-Pacific region, and are serious about a career in user support, this might be a perfect match for you.
Building a better, bigger workshop
The strong positive feedback we received from our students earlier this year, as well as the increasingly long waitlist, inspired us to improve the course content and to design it to accommodate more learners.
What topics will we cover? As a participant, expect to learn how to…
- Develop your own support philosophy.
- Build successful troubleshooting strategies.
- Manage challenging interactions.
- Implement productivity tools.
- Optimize your approach to applying and interviewing for jobs in support.
This six-module course will start on August 19 and will run through September 29. We will publish a new module every Monday, and each learner will have one week to complete it. We’ll include lots of hands-on work, and by the end of the course, each participant will also develop a résumé and portfolio site on WordPress that they can then share with potential employers.
Meet your friendly organizers
As for your teachers, the people who lead this workshop are Automattic Happiness Engineers — master communicators with deep, wide-ranging experience in distributed technical support.
Automattic, which offers the workshop, is a fully-distributed company — there are more than 930 full-time Automatticians spread across 70 countries and speaking 88 languages. We serve users from every corner of the world via products like WordPress.com, Jetpack, and WooCommerce, among others.
As people who believe in the benefits of distributed work, we love helping remote professionals level up their skills. Our commitment to Diversity & Inclusion leads us to look for ways to make the tech sector more representative of the wide and varied world it serves. As a result, this virtual workshop will equip Asia-Pacific-based women who are — or want to become — support professionals with skills that are specifically tailored to the demands of remote work.
Registration for this cohort is now closed.
Make sure to sign up to be notified about future course offerings from Automattic.